Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE

1. Scope and Parties Involved
Regulates purchases on the website www.phonesinns.com, owned by PHONESINNS.COM (Tax ID 514152800), headquartered at Rua Amadeu de Sousa Cardoso, nº1 – 2º Frente, 2675-289 Odivelas, Portugal (email: phonesinn@outlook.com).

 

2. Ordering & Billing

  1. To place an order, Users must:

    • Register on the Online Store (personal and contact details).

    • Select products and add them to your cart.

    • Confirm the order, specifying: shipping method, billing address, and Tax ID for invoice.

  2. Order confirmation implies full acceptance of:

    • Product prices and descriptions.

    • These Terms and Conditions.

  3. Stock Limitations: The Online Store reserves the right to cancel orders for out-of-stock items, notifying Users within 24 hours.

  4. Order Validity: 2 business days. Prices/promotions are not guaranteed beyond this period.

 

3. Payment Methods

  • MB Way & Multibanco: Payments processed via SIBS network.

  • Credit/Debit Cards: Charged upon order confirmation.

 

4. Pricing

  • All prices are in EUR (€), including VAT at the applicable rate.

  • Price increases (if any) will be communicated promptly. Users may:

    • Pay the difference.

    • Cancel the order.

 

5. Shipping

  1. Courier: CTT or equivalent carrier.

  2. Shipping Costs: Calculated during checkout.

  3. Delivery Zones: Mainland Portugal only.

 

6. Returns & Right of Withdrawal

  • Timeframe: 14 days from product receipt.

  • Conditions:

    • Products must be unused, in original packaging with tags attached.

    • Return shipping costs are borne by the User (unless due to Online Store error).

  • Process:

    • Email phonesinn@outlook.com  to initiate returns.

    • Refunds issued within 14 days via the original payment method.

 

7. Complaints

  • Complaints Book: Available in the dedicated website section.

  • Arbitration Center: Alternative dispute resolution (see "Conflict Resolution").

 

8. Privacy Policy

  • Personal data is processed in compliance with GDPR.

  • User rights: Access, rectify, or delete data by emailing phonesinn@outlook.com.

 

Updates & Contact
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